Complaints

We want everyone who works with XCurve AI to have a good experience. If something has gone wrong, please tell us so we can put it right.

How to complain

Email cs@xcurveai.com with:

• your name and contact details;
• the course, date or service your complaint is about;
• what went wrong; and
• what you would like us to do to put it right.

If you need help making a complaint, or would like to complain in a different way, let us know and we will help.

What happens next

• We will acknowledge your complaint within 2 working days.
• One of our founders will look into it and reply in full within 14 days. If we need more time, we will tell you why and when you can expect a reply.
• If we have got something wrong, we will say so and explain what we will do to put it right.

If you are not satisfied

If you are not happy with our reply, tell us and a different founder will review the complaint and reply within a further 14 days. That will be our final response.

If you are a consumer and remain dissatisfied, you can get free, impartial advice from Citizens Advice at citizensadvice.org.uk. You may also have the right to take your complaint to court.

Complaints about your personal information

If your complaint is about how we use your personal information, see our privacy notice. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

Learning from complaints

We keep a record of complaints and review them regularly so we can improve our courses and services.