Cancellation and refund policy

This policy explains how you can cancel or change a booking, and what happens if we need to change or cancel a course. It forms part of our terms and conditions. Your legal rights as a consumer are not affected.

How to cancel or change a booking

Email us at cs@xcurveai.com with your name, the course and the date. A cancellation or change takes effect on the day we receive your email, and we will confirm it in writing.

If you are a consumer: your 14 day right to cancel

If you booked for yourself online, by email or by phone, you can cancel within 14 days of your booking being confirmed and receive a full refund, without giving a reason. If your course starts within those 14 days at your request and you then cancel, we may deduct an amount for any part of the course already delivered.

Cancelling a public course

• 14 days or more before the course starts: we will refund the full amount you paid.
• Less than 14 days before the course starts: we do not normally give a refund, but you can transfer to another date of the same course once, free of charge, or send a colleague in your place.

Transfers and substitutions

• You can transfer your place to another date of the same course free of charge if you ask at least 14 days before the course starts. Later requests are subject to availability.
• You can send someone else in your place at any time before the course starts, at no charge. Please tell us their name and email address so we can send them the joining details.

Private team training and consulting

Cancellation and rescheduling terms for private training and consulting are set out in your proposal or quote. Where they are not, we will agree any change with you fairly, taking account of the costs we have already incurred.

If we change or cancel a course

If we cancel a course date, or need to change it significantly, we will tell you as soon as possible and you can choose:

• a free transfer to another date; or
• a full refund of the amount you paid for that date.

How refunds are paid

Refunds are made to the original payment method, or to the account that paid the invoice, within 14 days of the cancellation being confirmed.

Missing a course

If you do not attend, or leave part way through, without cancelling or transferring in advance, we are not able to give a refund. Please talk to us if exceptional circumstances apply and we will do our best to help.

Questions

If you have any questions about this policy, email cs@xcurveai.com.